Security tip: No genuine bank or mobile money provider will ever ask for your PIN or one-time password.
ScamProtect

Protection Centre

Practical protection for you and the people you care about

Act quickly if something has gone wrong, and build habits that keep scammers out.

I've been scammed — what now?

  1. 1Stop contact with the scammer immediately.
  2. 2Call your bank or mobile money provider to block cards, wallets or transactions.
  3. 3Change passwords and PINs; enable two-step verification.
  4. 4Save evidence: screenshots, numbers, links, receipts.
  5. 5Report to the Botswana Police Service (999 for emergencies), and report the number in the ScamProtect app.
  6. 6Warn friends and family if your accounts were used to contact them.
Report a Scam

For yourself

  • Never share PINs, OTPs or passwords
  • Use unique passwords and a password manager
  • Keep your phone and apps updated
  • Verify before you pay

For children & teens

  • Talk openly about online friends and gaming scams
  • Use privacy settings on social apps
  • Agree they'll ask before buying anything online

For elderly relatives

  • Agree a family 'code word' for emergency requests
  • Help set up call and SMS filtering
  • Remind them banks never ask for codes by phone