Scam Library
Mobile Money Scams
Fraudsters exploit mobile money services by tricking users into sending money, revealing PINs or approving transactions they did not intend.
How it works
- A fake SMS claims money was sent to you 'by mistake'.
- The scammer calls, asking you to send it back.
- No real deposit was made — you lose your own money.
Warning signs
- SMS that doesn't come from your provider's official sender name
- Pressure to 'reverse' a transfer quickly
- Requests for your PIN or OTP
- Balance doesn't match the message
Scenario
Illustrative example: Neo receives an SMS saying P850 was deposited into her wallet, followed by a call from a distressed stranger begging her to return it. Her actual balance hasn't changed.
This scenario is fictional and for illustration only.
How to protect yourself
- Always check your balance through the official app or USSD menu
- Never share your PIN or OTP
- Let your provider handle any genuine reversal
If you've been affected
- Stop all contact with the scammer and do not send any more money or information.
- Contact your bank or mobile money provider immediately to block or reverse transactions where possible.
- Change passwords and PINs for any accounts that may be exposed.
- Keep screenshots, numbers, links and receipts as evidence.
- Report the incident to the Botswana Police Service, and report the number in the ScamProtect app to warn others.